Part 5: Patrons and Their Opinions

Question: What should I do when patrons complain they are being oppressed because they feel that their views are not being represented?

Answer
: Freedom of speech does not mean every single person must have everything they believe represented in a public library collection. The patron can still buy whatever they want for their own libraries and obviously, the librarian cannot stop the patron from believing what they believe.

I probably would not share these resources with irate patrons; they are provided more as discussion-starters and training opportunities for libraries.


No, You're Not Entitled
to Your Opinion
Resource: Stokes, P. (2012). No, You’re Not Entitled to Your Opinion. The Conversation.


What the resource says (100 words or fewer): “I’m entitled to my opinion!” a frustrated patron may assert. But if this is universally accepted as true, where do librarians stand on the information wars? Should all opinions be given equal weight, even if the opinion in question is easily disproven by scientific facts? This article by a philosophy professor discusses this common assertion and is an interesting starting piece for discussions about accuracy and neutrality in information literacy. This article catches most readers’ attention because it challenges the notion that “everyone is entitled to their opinion.” 

Memorable quote from the resource: “But if ‘entitled to an opinion’ means ‘entitled to have your views treated as serious candidates for the truth’ then it’s pretty clearly false.”



Screenshot from
WWLD
Resource
: Eash, J. (2020). Video:WWLD What would librarians do? Jen Reads the Rainbow


What the resource says (100 words or fewer): Yes, I am recommending something from my own website. I used my own and friends’ anecdotal experiences, read articles about reasons books are challenged in libraries, and created a video of library patrons complaining about LGBTQ+ library books and/or suggesting alternate books for the library’s collection. How do you deescalate an angry patron, and how do you politely tell another that you are not interested in the book self-published by her pastor? I could not resist adding a bit of humor and snark, but the fact that these dramatized challenges are based on actual library complaints is not very funny.


Memorable quote from the resource: “We don’t have books about how to eat Tide pods or sniff glue, why in the world would we have books like this to teach children how to be sexually deviant with each other?!” Editor’s note: I wish I could find the article I read with a similar quote.



Sceenshot from video
Resource: MoralCourageChannel (2017, Sept. 25). Librarian defends LGBT books from being banned [Video]. YouTube


What the resource says (100 words or fewer): Kristin Pekoll was a young adult librarian in West Bend, Wisconsin, when at the request of the GSA, she purchased several LGBTQ+-themed young adult titles for the community library. Several community members filed complaints against the library, one legal claim arguing that several elderly patrons “suffered mental and emotional damage” due to the books’ availability in the library. Pekoll never considered removing the books, and the library board voted unanimously to keep the books on the shelves. This book challenge is also discussed in Public Library Collections in the Balance: Censorship, Inclusivity, and Truth (also recommended).

Memorable quote from the resource: “It’s stereotyped that it is conservative parents, but people don’t want Ann Coulter books or Rush Limbaugh books put in libraries. That happens by liberal, very educated, thoughtful people.”


Click on the links to continue. 
Part 1: Library Bill of Rights 
Part 2: Library Collection Policies
Part 3: Should Libraries be Neutral?
Part 4: Intellectual Freedom vs. Hate Speech
Part 5: Patrons and Their Opinions
Part 6: LGBTQ+ Right to Read 

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